The Challenge

Like many colleges and universities, Pitt-Bradford manages a wide range of events throughout the year—from student activities and athletic prospect camps to overnight camps and large annual conferences. Managing registrations, payments, lodging, meals, and attendee communications can create significant administrative work, particularly when staff must track incomplete registrations, confirm payments, prepare accurate headcounts, and coordinate accommodations.

For Pitt-Bradford, the goal was to make these processes easier for both staff and participants while maintaining the flexibility needed for different types of campus events.

The Solution

Using Registration Guru Software, Pitt-Bradford has streamlined registration and communication for its campus events while leveraging the platform to support more complex lodging requirements.

The system allows staff to manage registration links, landing pages, confirmation communications, payment information, and attendee data in one centralized environment. This has given staff greater control over the registration process while reducing the administrative effort associated with manual registration and payment collection.

“Super convenient, nice to use, well worth it, and way easier than taking 60 phone calls every year and typing in credit cards.”
— Kyle Viola, University of Pittsburgh at Bradford

Improving the Registration Experience

Pitt-Bradford has refined its registration communications to provide attendees with clearer and more timely information.

Event Guru's automated messaging capabilities allow the university to distinguish between:

• Registration confirmations that communicate successful registration
• Payment receipts that provide financial details
• Thank-you messages displayed immediately after payment
• Follow-up communications for individuals who have registered but have not completed payment

This helps reduce confusion for attendees while giving staff more control over when and how critical information is delivered. The ability to delay a confirmation until payment is received is particularly valuable for events where payment is required to secure a participant's place.

Supporting Better Event Planning

For events that involve meals, lodging, supplies, apparel, or limited accommodations, knowing who is actually attending is critical.

Pitt-Bradford identified an opportunity to use more targeted communications and registration deadlines to encourage participants who have started the registration process but have not paid to complete their registration. The university can also use strategies such as early-bird pricing to encourage earlier commitments and improve visibility into anticipated attendance.

This approach can help campus event teams move from simply tracking registrations to actively managing the registration pipeline.

Streamlining Campus Lodging

Pitt-Bradford also uses Registration Guru to manage campus lodging for its annual Jeep Jamboree event. The existing process has worked well, but the university identified an opportunity to make lodging selection more intuitive and reduce errors around arrival and departure dates and room assignments.

With lodging functionality that allows guests to select check-in and check-out dates and associate those dates with specific room types, Pitt-Bradford can move toward a more traditional lodging-booking experience—while giving staff greater control over accommodations.

The Higher Education Advantage

Pitt-Bradford's experience demonstrates how a centralized event registration platform can support more than simply collecting names and payments.

For colleges and universities, Registration Guru Software can help:

• Reduce manual registration and payment administration
• Automate attendee communications
• Improve payment and registration accuracy
• Identify incomplete or unpaid registrations
• Encourage earlier event commitments
• Improve planning for meals, supplies, and lodging
• Simplify campus housing registration
• Give attendees a more intuitive self-service experience
• Reduce the volume of phone calls and manual data entry

The result: a more streamlined registration process for staff, a clearer experience for attendees, and better information for campus teams responsible for planning and delivering successful events.

Registration Guru Software — Helping higher education manage events from registration through completion.