Overview: The National Association of College and University Residence Halls (NACURH) sought an efficient registration solution for its annual 3-day conference hosted by Illinois State University.  The conference attracts over 800 students and administrators from schools across the country.  With complex attendee management needs and the challenge of ensuring accurate records, NACURH turned to Registration Guru Software (RGS) for streamlining the process.

Challenges: Prior to implementing RGS, NACURH faced difficulties in tracking attendee contact information, managing unidentified delegates, and pulling attendee data into a centralized view.  Additionally, navigating the manual workload across their team proved to be very time consuming. These obstacles created additional work and made post-event clean-up more cumbersome.

Solution & Implementation: By integrating RGS into its event workflow, NACURH saw immediate improvements. The software significantly reduced manual effort, making registration easier for both administrators and attendees. Users appreciated the ability to search for names and edit responses seamlessly, while confirmation emails enhanced communication. RGS developers listened to user feedback and implemented key enhancements, including a CSV export feature, addressing one of the organization's biggest challenges.

Results & Impact With RGS, NACURH experienced:

• Simplified registration process, reducing administrative workload
• Accurate attendee records, ensuring reliable email and call lists
• Enhanced tracking, improving compliance management
• Less post-event clean-up, leading to a smoother overall experience

Due to the software’s benefits, NACURH has committed to using RGS on an annual basis for future events. The organization is currently seeking a host site for its next. With ongoing refinements and user-driven updates, RGS continues to support NACURH in executing seamless and well-organized events.  To learn more about NACURH visit their website Home | NACURH.